Apologizing can be one of the most difficult acts, and one of the most powerful in showing our ability to empathize, to care, and to hold ourselves accountable. Apologies are often empty words, focusing on intention rather than reception. When we acknowledge that we were wrong–regardless of intention–that we hurt someone, that we acted out of character, or out of line with who we want to be, we not only strengthen relationships by honoring the needs and experience of others, we also further develop our sense of self. The apology letter from director John Carney to actor Keira Knightley is an excellent example of true accountability and respect.
– Brett Goldberg
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